Phone: +61 8 9481 4888
Patients
Your mental health is our concern. Perth Clinic provides timely access to a range of inpatient and day patient mental health services. Our internationally recognised treatment model is tailored to your individual needs to ensure you get the most out of your treatment.
See your General Practitioner who will make an assessment and if needed, make a referral to a specific consultant psychiatrist at the Perth Clinic medical suites.
New patients can upload their referral at the following link Referral to Perth Clinic Consultant Psychiatrist
Please refer to the Perth Clinic medical suites contact details so you can find out about availability, specialities and wait times.
Existing patients of a Consultant Psychiatrists who operate from the Perth Clinic medical suites may request a repeat prescription from their psychiatrist at the following link
Repeat prescription form – Perth Clinic Psychiatrist
Existing patients who need to upload a referral can do this at the following link Referral to Perth Clinic Consultant Psychiatrist
Please remember that Perth Clinic does not have an emergency department. If you are in crisis, you should always contact your General Practitioner and your current treating psychiatrist first. If they are not available you should present to your local emergency department or contact 000 in an emergency.
Please check that your referral is current, if expired please see your General Practitioner and contact the medical suites to discuss with your consultant psychiatrist.
If an urgent assessment or admission is required your General Practitioner will contact Perth Clinic and discuss your referral with the admissions coordinator who will take details and speak to the consultant psychiatrist on duty. If the consultant psychiatrist accepts the referral, you will be contacted by the admissions coordinator to arrange your admission.
Costs For Admission
Costs for admission and day patient care vary according to the type of private health insurance policy and excess that you have chosen. It is important that you check with your private health insurance fund prior to being admitted, to confirm that you are covered for treatment. Once your referral is accepted at Perth Clinic, prior to admission our team will contact you to obtain your private health fund member details. Our admission team will then confirm your level of cover with your health fund and provide you with a summary of the estimated out of pocket costs associated with your admission that are payable on discharge.
If you are a self-funded patient, please contact the admissions team at Perth Clinic.
Upgrading Policy Coverage to Avoid Waiting Periods
If you require admission for mental health services and this is excluded from your current health insurance policy, you may have the option to upgrade your level of cover and claim immediately. In accordance with Government legislation, you have a once only opportunity to upgrade your policy and apply for the “mental health wait waiver”. This allows you to upgrade your policy without serving the waiting period usually required for psychiatric services to be covered.
For further information on your health insurance coverage contact your health fund provider or our helpful administration team. Information about the “mental health wait waiver” is also available on The Department of Health website.
Focus On Recovery
Perth Clinic continues to strive to empower people working towards recovery. Maintaining mental wellbeing is an ongoing and unique process to each individual and people have vastly differing life experiences which will also affect their personal recovery.
Following a full assessment, your consultant psychiatrist will discuss with you which psychological therapy groups will be most appropriate. The recovery process unfolds as you progress through treatment.
We have identified that it is sometimes difficult to take ownership of these decisions when feeling vulnerable, therefore the multi-disciplinary clinical team will assist you, your family and supporters to navigate your way through the treatment options available. It is important that you are an active participant in all treatment and recovery decisions.
Perth Clinic offers a range of services for people experiencing mental health problems. In times of crisis, acute inpatient treatment may be required. A suitable alternative for people who do not require an inpatient admission is the day patient services.
Therapy Programs
Perth Clinic offers a comprehensive therapy program with options suitable for in-patients and day patients. Deciding which therapy programs to attend is a decision you can make in conversation with your treating clinical team.
Therapy is an important component of recovery. Many aspects of therapy involve learning skills to improve how we manage our own mental health to progress in our recovery. As an inpatient, starting to understand our own experience can be quite difficult. Reconnecting with social interactions and building relationships often takes place in group therapy, opening a space to share stories. We often learn from others and sharing experiences can be quite validating.
Therapy Programs Available:
Cognitive Behaviour Therapy – may be helpful for anxiety and depression, addiction issues, changing behaviour and thinking patterns, some eating disorder issues.
Dialectical Behaviour Therapy – may be helpful for patients experiencing personality issues, emotional dysregulation and self-harm issues, relationship problems, addiction issues.
Interpersonal Therapy – may be helpful for patients experiencing communication issues, relationship issues, grief, trauma experiences.
Mindfulness – may be helpful for patients experiencing stress, depression, quality of life issues, psychologic and emotional distress.
Electroconvulsive Therapy (ECT)
Electroconvulsive therapy (ECT) is a highly effective treatment for depression, used in Australia and throughout the world to treat severe depression that has not responded to other treatments. For some people, other forms of treatment such as medication and counselling have limited effect on the symptoms of depression or psychosis.
This is particularly concerning where symptoms are causing severe distress and the person may even be feeling suicidal. In these cases, ECT seems to be especially helpful, over 80% of people with depression who receive ECT report an improvement.
ECT treatment is conducted for inpatients and day patients. Your consultant psychiatrist will advise if this treatment is suitable for you.
For more information view ECT info sheet or watch this short video posted on YouTube which provides further information about this treatment option.
Community Outreach Program
Perth Clinic’s Outreach Program is a community based mental health nursing service that provides short term recovery-oriented support and treatment typically following the patients’ discharge from hospital. It can also be used as an alternative to hospital admission or to reduce length and frequency of admissions. This community-based service enables our trained mental health nurses to visit patients in the community, providing targeted assessment and treatment services.
Patients must be under the care of a Perth Clinic accredited Psychiatrist to access any of our treatment services.
Preparing For Admission
Prior to your admission, our staff will contact you to provide information on the admission process and confirm your personal details. We can also answer any questions you have regarding your admission.
To assist in completing your admission promptly, please have the following items with you on admission:
For the safety and infection prevention of all patients please do not bring the following items into the Clinic such as:
If you are unsure, please discuss with the Admissions team.
What to Expect on Admission
Perth Clinic is located at 29 Havelock Street West Perth. The driveway offers a safe drop-off zone for patients. Parking is not available within the hospital grounds. Please refer to the parking options listed below in the “Preparing for Day Patient Attendance” section.
When you arrive at Perth Clinic, our friendly reception staff will assist you with your admission. Once the general admission paperwork is completed, we will take you to your room.
Nursing staff will complete a nursing admission and ask you to complete a range of questionnaires which will assist in developing your treatment plan. The admitting nurse will explain the ward routine, and the environment, including catering and housekeeping procedures. Please inform us of any food allergies or special dietary requirements you have, so our onsite chef can organise meals accordingly.
Any medications/prescriptions that you have brought in with you should be given to the admitting nurse for safe storage.
Your consulting psychiatrist will assess you within 12 hours of your admission to confirm your treatment program, as well as the medications prescribed to you, the therapy group you will attend and whether you have leave whilst you are a patient in the Clinic. The frequency of visitation will be determined by your treating clinical team.
You will also be seen for a physical assessment by the Perth Clinic visiting general practitioner or registrar in accordance with your consultant psychiatrist’s instructions. It’s very important that you attend therapy groups, as they are an integral part of your treatment and agreement for an inpatient admission. Research has demonstrated that regular participation in the group program will result in a better outcome from your admission and the expectation is that you will attend a minimum of three hours of group therapy each day.
Our team are very committed to meeting the needs of our patients and ensuring you receive the best of care throughout your stay with us.
The majority of our rooms are single rooms with ensuite bathroom. On the rare occasion you may need to be in a shared room. Wherever possible we will accommodate the request for single rooms.
Visiting Hours
Visiting hours are:
Monday – Friday: 3.00pm – 8.00pm. Weekends: 1.00pm – 8.00pm.
These hours allow time for you to attend psychological therapy, engage in reviews with the clinical team, and to rest.
All patients attending day patient services must be under the care of a Perth Clinic accredited consultant psychiatrist. Your consultant psychiatrist may refer you to one of our day patient group programs. Once we receive your referral our team will contact you to confirm we have received the referral, arrange a health fund check and to confirm details of your attendance.
You will be provided with a range of forms including demographic information and information on the program you will be attending. Each time you attend you are required to present to hospital reception at 29 Havelock Street to sign in. You will be advised of the location of your appointment and our team will be able to answer any questions you have. It is advisable to arrive early, particularly on the first attendance, as there may be additional forms to complete.
If you are unable to attend the allocated appointment, please notify the Clinic as soon as possible as cancellation fees may apply.
Parking
Public parking is available nearby at:
CPP – 27 Mayfair Street, West Perth
Wilson Parking – 1260 Hay Street, West Perth
CPP – 9 Coolgardie Street, West Perth
Public Transport
The efficient inner-city bus (Red Cat) service links public bus and train services in Ord Street West Perth, 5 minutes from Perth Clinic. The Red Cat bus travels East / West between Matagarup Bridge (East Perth) and West Perth, via Perth Station and Perth Underground Station. Operates every day of the year, excluding Good Friday, Anzac Day and Christmas Day.
Leederville train station is approximately 5 to10 minutes’ walk from Perth Clinic.
There are many support services within the community that provide ongoing support and information on a range of mental health issues. Information on these services and sites and be found by following the online link at eMHPrac: A Guide to Mental Health Resources or using the QR code below.
Perth Clinic is committed to providing each person with the best possible treatment and maximise the outcome from your treatment. Our research shows that our patients get “Better Faster”.
Rights and Responsibilities
The Clinic maintains a strong customer focus and works in accordance with the Australian Hospital Charter of Patient Rights and Responsibilities. Our Rights Responsibilities and Complaints Brochure provides a detailed outline of your rights and responsibilities, as well as a description of our complaints process.
Management of Personal Information
Perth Clinic respects patient privacy and will manage your personal information confidentially. Our Privacy Policy details how we manage your personal and health information.
Patients may apply to access information contained in their health record. You can discuss your request with our Health Information Manager who is available on Tuesdays and Thursdays. Alternatively you can complete the application form. Please be aware that there may be circumstances under which your record may not be released and that there may be costs associated with release of the record.
Feedback and Complaints
Patients and their supporters are actively encouraged to provide feedback on their experience at Perth Clinic. This feedback can be provided on our suggestion forms or our satisfaction forms. The feedback provided enables us to review and improve our systems and the services we provide to our patients, supporters and referrers. Formal complaints are managed by our Complaints Coordinator.
Clinical Review Committee
The focus of the Clinical Review Committee is to ensure that the safest and highest quality services are provided to patients of our hospital. The Clinical Review Committee is established to review all serious incidents that may occur within the hospital and to make recommendations for future improvements. Perth Clinic is pleased to provide the 2021 annual report to the public on the activities of the Clinical Review Committee.
Read general/other frequently asked questions.