Our Commitment to You

Our Commitment to You

Perth Clinic is committed to providing each person with the best possible treatment and maximise the outcome from your treatment. Our research shows that our patients get “Better Faster”.

rights and responsibilities

The Clinic maintains a strong customer focus and works in accordance with the Australian Hospital Charter of Patient Rights and Responsibilities. Our Rights Responsibilities and Complaints Brochure provides a detailed outline of your rights and responsibilities, as well as a description of our complaints process.

Management of Personal Information

Perth Clinic respects patient privacy and will manage your personal information confidentially. Our Privacy Policy details how we manage your personal and health information.

Patients may apply to access information contained in their health record. You can discuss your request with our Health Information Manager who is available on Tuesdays and Thursdays. Alternatively you can complete the application form. Please be aware that there may be circumstances under which your record may not be released and that there may be costs associated with release of the record.

Feedback and complaints

Patients and their supporters are actively encouraged to provide feedback on their experience at Perth Clinic. This feedback can be provided on our suggestion forms or our satisfaction forms. The feedback provided enables us to review and improve our systems and the services we provide to our patients, supporters and referrers. Formal complaints are managed by our Complaints Coordinator.

clinical review committee

The focus of the Clinical Review Committee is to ensure that the safest and highest quality services are provided to patients of our hospital. The Clinical Review Committee is established to review all serious incidents and adverse events that may occur within the hospital and to make recommendations for future improvements. Perth Clinic is pleased to provide the 2019 Annual report to the Public

Perth Clinic Patients Get Better. Faster.

Perth Clinic is the leading provider of acute mental health care in Western Australia.

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