About Perth Clinic
- Consumer and Supporter Advisory Committee »
- Suggestion, Compliments and Complaints »
- Benchmarking »
- National Benchmarking »
disorders treated
Commitment to Quality
Perth Clinic is an accredited organisation with a rigorous quality programme that ensures we continue to grow and improve on our already strong position in psychiatric treatment. Staff commitment to the evaluation of treatment programs and patient outcomes ensures that our services are evidence based and relevant to each individual patient. Staff participation and internal monitoring of our commitment to quality is equally as important as participating in external review of our quality system.
Since it’s inception Perth Clinic has participated in external review and maintained the highest level of accreditation. Most recently, in 2004, Perth Clinic achieved two important accreditation goals. These are 4 year accreditation status with the Australian Council on Health Care Standards and accreditation of our hospital against the Australian National Standards for Mental Health Services. Perth Clinic is the first hospital in Western Australia to have been accredited to the National Standards and this is an important recognition of both the commitment to quality and focus on patient care.
Our high quality services have been awarded nationally over a period of several years. Some of our awards include Finalist in the Australian Private Hospitals Team Award 2004, Winner of the Australian Private Hospitals Association/Baxter Award for Quality and Excellence 2002, Finalist in the Telstra AusIndustry Small Business Development Award 2001, Finalist in the Australian Private Hospitals Association/Baxter Award for Quality and Excellence2001 and Winner of the Australian Council on Health Care Standards Quality Improvement Award 1999. All of these awards are an important recognition of our commitment to ongoing improvement and to excellence in patient care.
consumer and Supporter Advisory Committee.
Patient and supporter feedback is central to our ability to maintain a strong patient focus and to ensure that our services are relevant, timely and effective. While this can be done via suggestion boxes or satisfaction surveys, many people find it easier to discuss their experiences and suggestions in person. It is the role of the Consumer and Supporter Representatives to talk with patients and their supporters and to provide this feedback, along with recommendations for change, to management and staff. These representatives are available for 2 hours each fortnight to talk with current patients and visitors. You may make an appointment with one of the representatives or simply approach them whilst they are here. All feedback is presented to the Consumer and Carer Advisory Committee as well as the Continuous Quality Improvement Committee.
suggestion, Compliments and Complaints
Perth Clinic is very keen to hear feedback from our patients, their supporters and visitors. If you would like to make a suggestion or have some feedback on your stay at Perth Clinic, it can be provided directly to staff or can be written on either a suggestion form or patient satisfaction survey.
If patients or your supporters are unhappy with or have a complaint about any aspect of your stay, we would encourage them to discuss their concerns with a staff member or use of our complaints procedure. Resolving your concerns is important to us and will ensure that you receive the best possible care whilst you are here.
Complaints related to a particular area of the hospital may be directed to the Manager of that area. The contact details for these people are listed in the patient information book in each room or in the brochure for supporters on patient rights, responsibilities and complaints.
If you are unable to resolve the matter, you may contact the Chief Executive Officer, Moira Munro on extension 980 or in writing. All complaints will be investigated and every effort will be made to resolve your complaint. You may also make a complaint to
Benchmarking
In order to know that we are providing the most up to date treatments and achieving high level results it is important to monitor our performance against other services.
The SPGPPS’s National Model for the Collection and Analysis of a Minimum Data Set with Outcome Measures for Private Psychiatric Services (hereafter National Model), is being implemented by participating private psychiatric hospitals for the purpose of obtaining information to support improvements in the quality, effectiveness and efficiency of the services they provide. Since 2001, the Australian Government, private health insurance funds (Health Funds), and over forty private hospitals with psychiatric beds (Hospitals) have been contributing the funding necessary to implement the National Model, and to support the SPGPPS‘s Centralised Data Management Service ( CDMS ).
Under the National Model, participating Hospitals collect two measures of patient’s clinical status at key occasions during the provision of care: Admission and Discharge from episodes of Overnight inpatient care; Admission and Discharge from episodes of Ambulatory care (eg, day programmes); and where episodes of care are extended over longer periods, at Review every three months. The two measures of clinical status are: a twelve item clinician-completed rating scale, developed by the Royal College of Psychiatrists ( UK ) and known as the HoNOS, and; a fourteen item patient-completed questionnaire, derived from the Medical Outcomes Study Questionnaire used in the Rand Health Insurance Experiment (USA), and for convenience known as the MHQ-14. This clinical data is recorded and then linked with data collected under the Hospital Casemix Protocol ( HCP ) using the Hospitals Standardised Measures database (HSMdb) software provided to participating Hospitals by the CDMS . The two sets of linked data are then submitted, in a de-identified format, to the CDMS by Hospitals. The data submitted by all participating Hospitals forms the basis for the Standard Quarterly Reports that are prepared and distributed to Hospitals and Health Funds by the CDMS .
Perth Clinic has participated in the National Model since its inception and is pleased that the quality of the outcomes for our patients exceeds the national average. These results are shown consistently not only showing better outcomes but doing so in with shorter lengths of stay.
national Benchmarking
For several years now Perth Clinic has been involved in a national benchmarking project involving 40 private psychiatric hospitals. This project has involved setting up a national outcomes system, the first of its kind across Australia. This system compares hospitals on a range of outcomes including length of stay and clinical measures. The results for Perth Clinic are amongst the best in Australia. Compared to the national average Perth Clinic has better outcomes and takes less time to achieve these outcomes. The following graph shows one of the outcome measures “The Health of the Nation Outcome Scales” (HoNOS), which relates severity of psychiatric illness. It shows the level at which patients are admitted and the level they are at discharge. Of course Perth Clinic is the Orange line.
Basically – getting better results and faster