About Perth Clinic
patient Care
Providing excellent care for patients is our primary concern at Perth Clinic. From the friendly receptionists, our doctors, nurses, therapists through to our hospitality staff, everyone aims to make your stay as beneficial as possible.
On arrival at Perth Clinic all patients are provided with a detailed orientation to the hospital environment and routine. This information is also contained in a patient information book which is provided in all patient rooms. Of course if you have any questions our staff will be more than happy to assist you.
Our focus in care is aimed at addressing the particular needs of the individual with proven, cost-effective treatment. Patients are encouraged to participate in therapy programs designed to assist their recovery.
Staff aim to encourage the development of new ways of coping and improve the confidence of the patient so that they may return to their life in the community as soon as possible.
Supporters
Perth Clinic encourages the involvement of supporters in the recovery process. Special information sessions are held for the supporters of our inpatients to help them understand what is happening to their relative, and to offer tips about what they can do to assist. Day patients have supporters' sessions built into their program.
Please ask the staff when these sessions are available.
Staff are available to answer individual questions throughout the day, please feel free to approach them with any concerns you may have.
Supporters may also feel free to talk with one of our Consumer or Supporter Representatives about their experiences at the Clinic and any suggestions you may have for improvement. These representatives have had previous experience at Perth Clinic and it is their role to assist in making sure all of our services are directed to the needs of patients and their supporters. For further information please see the section on Commitment to Quality.
There are a range of information brochures available to patients and supporters covering treatment, patient rights and responsibilities and the process for making complaints. These brochures are available from reception and in the patient dining area.